Category Archives : Customers


Logistics in China

China is a low cost country so logistics is low cost, right? Actually not. Technomics has a podcast up by Steve Crandall and Jim Serstad. It is well done. Take some time to listen to what they have to say here. In it, Steve said China has 800,000 or so trucking companies. The US has […]

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Customer Service

This site was down for about 6 hours yesterday, Sorry about that.  Arm wrestling with a hosting company reminded me so much of customer service issues worldwide and certainly in China. You can train people answering the phone or live chat to have a helpful attitude. However, one person at a phone is not customer […]

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Sustainable Sourcing in Emerging Markets like China

Christopher Game at Procurement Leaders has up a post that is worth deciphering.   He uses vague terminology to avoid being judgmental in these emerging markets, but he is very clear on what he sees. Check it out here.  I paste a few points below. Parenthetical points are mine. Ask for references from customers of similar […]

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Expectations, Expectations, Expectations

Just read a great article over at China News Brief on the interior of China and JV’s.  Take a look here. I only want to talk about one thing they mentioned though I liked the whole article. They mentioned in a couple different ways and finally used the word,  expectations.  Surely, in hiring, in customer […]

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Chinese Business/Negotiation as War

Foreign Entrepreneurs has a good post up on negotiating in China. I would adjust a little but overall a very good post.  Go find it here Vincent F. Yip, in the blog,  mentions that Chinese see negotiation as war. Ah…He further notes Sunzi’s 36 Strategies for war and life which many use in business. He […]

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Marketing in China

Did you know you can sell your products that are made in America online in China?  It is true, and it is a big market. However, having your product and Chinese description at a web site may be the last you ever wanted to do. I saw one the other day that had 1 sale […]

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