Logistics in China

China is a low cost country so logistics is low cost, right? Actually not. Technomics has a podcast up by Steve Crandall and Jim Serstad. It is well done. Take some time to listen to what they have to say here. In it, Steve said China has 800,000 or so trucking companies. The US has […]...

Categories: China, Customers, Market Entry, Sourcing
Posted on Jan 21, 2013

Customer Service

This site was down for about 6 hours yesterday, Sorry about that.  Arm wrestling with a hosting company reminded me so much of customer service issues worldwide and certainly in China. You can train people answering the phone or live chat to have a helpful attitude. However, one person at a phone i...

Categories: Customers, Leadership, System, Team Development
Posted on Nov 27, 2012

Sustainable Sourcing in Emerging Markets like China

Christopher Game at Procurement Leaders has up a post that is worth deciphering.   He uses vague terminology to avoid being judgmental in these emerging markets, but he is very clear on what he sees. Check it out here.  I paste a few points below. Parenthetical points are mine. Ask for references...

Categories: China, Chinese Culture, Customers, Market Entry, Sourcing
Posted on Sep 6, 2012

New Data on Positive Market For Made in the West Goods in China

All Roads to China put up a bar chart showing China is number 1 in one category of buying.Take a look here Chinese and Westerners in China are hot on finding out if a company can be trusted.  If you can be trusted and that matters, then the time for you may have arrived. Naturally, […]...

Categories: China, Customers, Market Entry
Posted on Aug 20, 2012

Expectations, Expectations, Expectations

Just read a great article over at China News Brief on the interior of China and JV’s.  Take a look here. I only want to talk about one thing they mentioned though I liked the whole article. They mentioned in a couple different ways and finally used the word,  expectations.  Surely, in hirin...

The Chinese YES and Commitments

Many of you likely know that a Chinese yes often means no. Chinese will often say what the boss wants to hear out of respect for or fear of the boss.  This is well known. When a contractor says “no problem” then you definitely have a problem as I have mentioned before. You have heard [&...

Categories: China, Chinese Culture, Customers, Getting Good People, Negotiating, Sourcing
Posted on Jul 2, 2012

Chinese Business/Negotiation as War

Foreign Entrepreneurs has a good post up on negotiating in China. I would adjust a little but overall a very good post.  Go find it here Vincent F. Yip, in the blog,  mentions that Chinese see negotiation as war. Ah…He further notes Sunzi’s 36 Strategies for war and life which many use...

Marketing in China

Did you know you can sell your products that are made in America online in China?  It is true, and it is a big market. However, having your product and Chinese description at a web site may be the last you ever wanted to do. I saw one the other day that had 1 sale […]...

Categories: China, Chinese Culture, Customers, Market Entry
Posted on Jun 14, 2012

Made in America (or simply abroad) for China

I have mentioned before that the time is now to sell your products and services from America.  ABC News posted a video on the Made in America craze in China right now.Catch the video link here Americans are wary of Chinese product quality.  Chinese consumers are more wary of these problems and kno...

Categories: China, Chinese Culture, Customers, External Stakeholders, Market Entry
Posted on Jun 12, 2012

Being a Genius Does Not Mean You Have To Fail

I mentioned Ken Thomson’s leadership recently and today want to mention Reid Hoffman. Ken Thomson is not a genius, but got good people (also not geniuses) who had the same values and direction.  Reid Hoffman is a Genius. He started and led LinkedIn.  Ronen Shilo says, ” First, he had a...