Logistics in China

China is a low cost country so logistics is low cost, right? Actually not. Technomics has a podcast up by Steve Crandall and Jim Serstad. It is well done. Take some time to listen to what they have to say here. In it, Steve said China has 800,000 or so trucking companies. The US has […]...

Categories: China, Customers, Market Entry, Sourcing
Posted on Jan 21, 2013

Customer Service

This site was down for about 6 hours yesterday, Sorry about that.  Arm wrestling with a hosting company reminded me so much of customer service issues worldwide and certainly in China. You can train people answering the phone or live chat to have a helpful attitude. However, one person at a phone i...

Categories: Customers, Leadership, System, Team Development
Posted on Nov 27, 2012

Our Ears are More Valuable Than We Imagine

Here is the first paragraph of a fine post by the Procurement Leaders: Perhaps the least appreciated, but among the most important tools procurement executives can have are their ears. That’s because listening to others in the organization – particularly the individual business stakeholders ...

Categories: Leadership, Quality, Sourcing
Posted on Nov 13, 2012

Sustainable Sourcing in Emerging Markets like China

Christopher Game at Procurement Leaders has up a post that is worth deciphering.   He uses vague terminology to avoid being judgmental in these emerging markets, but he is very clear on what he sees. Check it out here.  I paste a few points below. Parenthetical points are mine. Ask for references...

Categories: China, Chinese Culture, Customers, Market Entry, Sourcing
Posted on Sep 6, 2012

Offshoring to China

The Procurement Leaders Blog has up a post on offshoring that got me thinking. You can see it here. They noted that offshoring should not just be for driving down cost. So well said. Lets say it again. Offshoring should not just be about driving down costs. It is a much bigger question that should [...

Categories: External Stakeholders, Sourcing
Posted on Sep 4, 2012

Purchasing for the Long Term

The Procurement Leaders have a blog up that I am happy to take note of. You can see it here. When selling, we focus on win-win, but we often have trouble seeking win-win in our supply or outsourcing solutions. Purchasers are pushed so hard on price that the quality is bargained away.  This is espec...

Categories: External Stakeholders, Quality, Sourcing
Posted on Aug 31, 2012

Getting Criticism

Great Leaders get all the data. Sometimes data comes in criticism.  This criticism does not come in neat packages. However, all criticism must be drawn out and analyzed. All stakeholder groups have opinion leaders that you must stay in close contact with. Some of their thoughts that are most valuab...

Categories: Culture Development, External Stakeholders, Leadership
Posted on Aug 27, 2012

What can we learn from the Great Wall and Chery Australian Recall?

An international auto news outlet says the Chinese automakers have been hugely hurt and the whole Made in China push has been set back. See article here Another gives us what these Chinese companies have said. See here Chery said workers accidentally chose a wrong batch as asbestos is not banned in ...

Categories: China, Quality, Sourcing
Posted on Aug 23, 2012

New Data on Positive Market For Made in the West Goods in China

All Roads to China put up a bar chart showing China is number 1 in one category of buying.Take a look here Chinese and Westerners in China are hot on finding out if a company can be trusted.  If you can be trusted and that matters, then the time for you may have arrived. Naturally, […]...

Categories: China, Customers, Market Entry
Posted on Aug 20, 2012

Suppliers Should Be Understood Deeply

Many times we treat suppliers as if they are expendable.   A post from the Procurement Leaders may keep us from making that mistake.  See the whole post here as it has very good thought. If a supplier goes out of business, the cost is actually very high and can stop production.  However, supplie...

Categories: Leadership, Sourcing
Posted on Jul 24, 2012