Category Archives : External Stakeholders

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Sell to China – via Tmall, JD Global and more

sell to China

The day has come to sell to China, and there are some ways, but much thought is needed. Tmall International and JD Worldwide are both Chinese entities out to help you get into China without having a physical presence in China. Sell to China – Possible, But It Takes Some Work The problem is that you are […]

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World Class Employees? What They Are. What They Are Not.

world class employees

I know a Western stock held company in North China whose Western GM told me he has three World Class Employees who can get work anywhere in the world. Picture of a World Class Employee? His HR Manager is one he names.  For the last 8 years she has worked with impressive professionalism. In the […]

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Logistics in China

China is a low cost country so logistics is low cost, right? Actually not. Technomics has a podcast up by Steve Crandall and Jim Serstad. It is well done. Take some time to listen to what they have to say here. In it, Steve said China has 800,000 or so trucking companies. The US has […]

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Customer Service

This site was down for about 6 hours yesterday, Sorry about that.  Arm wrestling with a hosting company reminded me so much of customer service issues worldwide and certainly in China. You can train people answering the phone or live chat to have a helpful attitude. However, one person at a phone is not customer […]

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Our Ears are More Valuable Than We Imagine

Here is the first paragraph of a fine post by the Procurement Leaders: Perhaps the least appreciated, but among the most important tools procurement executives can have are their ears. That’s because listening to others in the organization – particularly the individual business stakeholders – is the first and most critical step in understanding corporate […]

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Sustainable Sourcing in Emerging Markets like China

Christopher Game at Procurement Leaders has up a post that is worth deciphering.   He uses vague terminology to avoid being judgmental in these emerging markets, but he is very clear on what he sees. Check it out here.  I paste a few points below. Parenthetical points are mine. Ask for references from customers of similar […]

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Offshoring to China

The Procurement Leaders Blog has up a post on offshoring that got me thinking. You can see it here. They noted that offshoring should not just be for driving down cost. So well said. Lets say it again. Offshoring should not just be about driving down costs. It is a much bigger question that should […]

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Purchasing for the Long Term

The Procurement Leaders have a blog up that I am happy to take note of. You can see it here. When selling, we focus on win-win, but we often have trouble seeking win-win in our supply or outsourcing solutions. Purchasers are pushed so hard on price that the quality is bargained away.  This is especially […]

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Getting Criticism

Great Leaders get all the data. Sometimes data comes in criticism.  This criticism does not come in neat packages. However, all criticism must be drawn out and analyzed. All stakeholder groups have opinion leaders that you must stay in close contact with. Some of their thoughts that are most valuable are emotionally charged, and you […]

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